NEED PRICING AND DELIVERY?
Fill out our quick quote form

Return to Help Index

Help

Find quick answers to your questions below...

Do you ship to my country?

Please add a product to the shopping cart and click on "change my address" to display shipping options. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?

Returns will be accepted within 30 days from the date your order ships. Returns prior to 30 days from ship date will not be accepted. This excludes custom products including but not limited to Studio Doors, Studio Windows, Sound Control Blankets, Ambience Ceiling and Wall panels, Door Seals cut to size, or Acoustic Fabric. A restocking fee ranging from 10% to 20% of the original purchase price is assessed and will vary depending on product.
Refunds will be credited to the account on the original payment method and will post within 3-4 business days from receipt and inspection of the return. Allow up to two billing cycles for the credit to appear on your statement. Outbound and inbound shipping charges are not refundable.
The purchase price will be adjusted to subtract a discount, if applicable, to calculate the refund amount. You are responsible for return shipping. It is best to ship via a traceable shipping method from either UPS, FedEx, or USPS.
To start the process, fill out and submit a Return Material Authorization (RMA) Form
Empty Cart