Returns will be accepted within 30 days from the date your order ships. Returns prior to 30 days from ship date will not be accepted. This excludes custom products including but not limited to Studio Doors, Studio Windows, Sound Control Blankets, Ambience Ceiling and Wall panels, Door Seals cut to size, or Acoustic Fabric. A restocking fee ranging from 10% to 20% of the original purchase price is assessed and will vary depending on product.
Refunds will be credited to the account on the original payment method and will post within 3-4 business days from receipt and inspection of the return. Allow up to two billing cycles for the credit to appear on your statement. Outbound and inbound shipping charges are not refundable.
The purchase price will be adjusted to subtract a discount, if applicable, to calculate the refund amount. You are responsible for return shipping. It is best to ship via a traceable shipping method from either UPS, FedEx, or USPS.
To start the process, fill out and submit a
Return Material Authorization (RMA) Form