Help

1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
You may also contact us to request alternative shipping options for large, heavy, or bulk purchases. More than 3-4 rolls of MLV combined with other products may ship on a freight truck. Some products are considered oversized, by UPS, and may carry additional shipping charges. These include Hat Channel, Fabric Wall Track, UltraLiner rolls, UltraQuiet Cellulose panels, and other acoustic products. Send your shopping list and request a quick quote

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Please refer to our return policy for details.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Returns will be accepted within 30 days from the date your order ships. Returns prior to 30 days from ship date will not be accepted. This excludes custom products including but not limited to Studio Doors, Studio Windows, Sound Control Blankets, Ambience Ceiling and Wall panels, Door Seals cut to size, or Acoustic Fabric. A restocking fee ranging from 10% to 20% of the original purchase price is assessed and will vary depending on product.
Refunds will be credited to the account on the original payment method and will post within 3-4 business days from receipt and inspection of the return. Allow up to two billing cycles for the credit to appear on your statement. Outbound and inbound shipping charges are not refundable.
The purchase price will be adjusted to subtract a discount, if applicable, to calculate the refund amount. You are responsible for return shipping. It is best to ship via a traceable shipping method from either UPS, FedEx, or USPS.
To start the process, fill out and submit a Return Material Authorization (RMA) Form

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.